Product Details, iSBN-13:, publisher: The Crown Publishing Group, publication date: 11/19/2002.
Dont miss these every second counts book 40 books to read before you turn.
Overview, customers for Life: How to Turn That One-Time Buyer into a Lifetime Customer by Carl Sewell, Paul.
Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original.
In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold Carl Sewell enhances his time-tested advice with fresh ideas and new medical physiology guyton pdf examples and explains how the groundbreaking Ten Commandments of Customer Service apply to todays world.Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.Always beat your estimate or throw in an extra service free of charge.Get a free, books of the Moment sampler!A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller.
Edition description: Revised and Updated, pages: 210, sales rank: 77,720, product dimensions:.16(w).92(h).52(d).
Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get.
You can keep your great finds in clipboards organized around topics.
Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and politeness from his mother).Ebook.99, published by Crown Business, jul.Save the most important slides with Clipping.Embed (for m hosted blogs) archiveorg customersforlife00sewe_0 width560 height384 frameborder0 webkitallowfullscreentrue mozallowfullscreentrue.His Ten Commandants provide the essential guidelines, including: Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned.Measure everything: Telling your employees to do their best wont work if you dont know how they can improve.Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and politeness from his mother.See the List, buy the Ebook: Paperback.00, published by Crown Business, nov 19, Pages 5-1/2 x 8-1/385504454.